Privacy Policy

Examon AI, operated by EXAMON PTE. LTD. ("Examon," "we," "our," or "us"), is dedicated to safeguarding your privacy. This Privacy Policy outlines how Examon AI collects, utilizes, and protects your personal information.

Scope of Application

This Privacy Policy governs our website, https://examon.ai, and all associated subdomains (collectively referred to as our "Service").

Acceptance of Terms

By accessing or utilizing our Service, you acknowledge that you have read, comprehended, and consent to the collection, storage, use, and disclosure of your personal information as set forth in this Privacy Policy and our Terms of Service.

Key Definitions

For the purposes of this Privacy Policy:

• Cookie: A small data file generated by a website and stored by your web browser, used for identification, analytics, and remembering user preferences.
• Company: Refers to Examon Pte. Ltd., the entity responsible for managing your information under this Privacy Policy.
• Country: Singapore, where Examon AI and its founders are based.
• Customer: Any individual, organization, or entity that registers to use Examon AI's services.
• Device: Any internet-connected apparatus capable of accessing Examon AI's services.
• IP Address: A unique numerical label assigned to each device connected to a computer network, often used to approximate geographical location.

Information We Collect

Examon AI collects information when you interact with our service, including when you register an account, make a purchase, opt into our newsletter, participate in surveys, or complete forms. The types of information we collect include, but are not limited to:

• Name or Username
• Email Address
• Password
• Educational Institution

Use of Collected Information

The information we collect may be used for the following purposes:

• Personalizing your experience: We use your data to tailor our service to your individual needs.
• Service improvement: Your feedback and usage patterns help us enhance our offerings.
• Customer support enhancement: Your information allows us to provide more efficient and effective assistance.
• Transaction processing: To facilitate and complete your purchases or subscriptions.
• Feature administration: To manage contests, promotions, surveys, or other site functionalities.
• Communication: To send you important updates and periodic emails related to our service.

Use of Third-Party Information

In some instances, we receive information from third parties when you interact with us. For example, when you express interest in our services by providing your email address, we may receive additional information from third-party fraud detection services to ensure the security of our platform.

Information Sharing with Third Parties

Examon AI may share collected information, both personal and non-personal, with certain third parties:

• Service providers: We engage trusted third parties for functions such as hosting, server maintenance, database management, email services, marketing assistance, payment processing, and order fulfillment. These parties may have access to personal information necessary to perform their functions.
• Analytics partners: We may share portions of our log file data, including IP addresses, with analytics partners to improve our service and understand user behavior.
• Legal compliance and protection: We may disclose information to government officials, law enforcement, or private parties if necessary to comply with legal obligations, protect our rights or the rights of others, investigate fraud, or respond to a government request.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

We strive to ensure that any third parties with whom we share information maintain similar levels of security and confidentiality as Examon AI.

Where and when is information collected from customers and end users?

We collect personal information that you submit to us directly. Additionally, we may receive personal information about you from third parties as outlined earlier in this policy.

How Do We Use Your Email Address?

By providing your email address on our website, you consent to receive communications from us. You have the option to unsubscribe from these communications at any time by clicking the opt-out link or using the unsubscribe option included in each email. We are committed to sending emails only to individuals who have explicitly authorized us to do so, either directly or through a third party. We strictly avoid sending unsolicited commercial emails, as we respect your inbox and privacy.

When you submit your email address, you also agree that we may use it for targeted customer outreach on platforms such as Facebook, where we may display customized advertising to individuals who have opted to receive communications from us. Email addresses provided solely through our order processing system will be used exclusively for sending information and updates pertaining to your order. However, if you have provided your email address through other means, we may use it for any purpose outlined in this Policy.

International Data Transfer

Examon AI is incorporated in Singapore. Information collected through our website, direct interactions, or use of our services may be transferred to our offices, personnel, or third parties located worldwide. This information may be viewed and hosted in various countries, including those that may not have data protection laws equivalent to those in your country of residence. By using our services, you voluntarily consent to the cross-border transfer and hosting of your information, to the extent permitted by applicable law.

Data Security Measures

At Examon AI, we implement robust precautions to safeguard your information. Our security protocols encompass physical, electronic, and managerial procedures designed to prevent unauthorized access, maintain data integrity, and ensure proper use of your information. However, it's important to note that no security system is impervious to all potential threats, including encryption systems. Human factors, such as intentional misconduct, errors, or policy violations, can also compromise security. While we employ reasonable efforts to protect your personal information, we cannot guarantee absolute security. In compliance with Singapore's Personal Data Protection Act (PDPA), should any non-disclaimable duty to protect your personal information be imposed, you agree that intentional misconduct will be the standard by which our compliance with that duty is measured.

Can I update or correct my information?

Updating or Correcting Your Information

Your rights to request updates or corrections to your information depend on your relationship with Examon AI. For our personnel, information updates are managed through our internal employment policies. As a customer, you have the right to request restrictions on certain uses and disclosures of your personally identifiable information. You may contact us to:

1. Update or correct your personally identifiable information
2. Modify your communication preferences
3. Request deletion of your personally identifiable information from our active systems

Please note that such changes will not affect information we've already shared with third parties in accordance with this Privacy Policy prior to the update, correction, or deletion. To protect your privacy and security, we may take reasonable steps, such as requesting a unique password, to verify your identity before granting access or making corrections. You are responsible for maintaining the confidentiality of your password and account information.

It's important to understand that due to technological constraints and backup procedures, it may not be possible to completely remove every instance of your information from our systems. Backup copies of your information may exist in non-erasable forms that are difficult or impossible for us to locate. However, upon receiving your request, we will promptly update, correct, change, or delete your personal information in our active databases and other readily searchable media, to the extent reasonably and technically feasible.

If you are an end user seeking to update, delete, or access information we have about you, please contact the organization through which you are our customer.

Human Resources Data

For employees and job applicants, Examon AI collects information that is voluntarily provided. This information is utilized for Human Resources purposes, including the administration of employee benefits and the evaluation of job candidates. Individuals have the right to (1) update or correct their personal information, (2) modify their preferences regarding communications and other information received from Examon AI, or (3) request a record of the information we hold about them. It should be noted that such updates, corrections, changes, and deletions will not affect other information maintained by Examon AI, nor information previously shared with third parties in accordance with this Privacy Policy.

Corporate Restructuring

Examon AI reserves the right to transfer information to a third party in the event of a corporate restructuring, such as a merger, acquisition, or transfer of all or substantially all of Examon AI's assets or those of its Corporate Affiliates (as defined herein). This also applies to the portion of Examon AI or any of its Corporate Affiliates to which the Service relates. In the event that Examon AI ceases operations or enters into insolvency proceedings, including but not limited to bankruptcy or judicial management, information may be transferred provided that the receiving party agrees to adhere to the terms of this Privacy Policy.

Affiliated Entities

We may disclose information, including personal data, about you to our Corporate Affiliates. For the purposes of this Privacy Policy, "Corporate Affiliate" refers to any entity which directly or indirectly controls, is controlled by, or is under common control with Examon AI, whether through ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated in accordance with the terms of this Privacy Policy.

Data Retention Period

Examon AI retains your information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. This principle also applies to any third parties with whom we share your information and who perform services on our behalf. When your information is no longer required for our use, and there is no legal or regulatory obligation to retain it, we will either delete it from our systems or anonymize it to prevent identification.

Information Security Measures

Examon AI implements a comprehensive array of security measures to protect your personal information when you place an order, enter, submit, or access your personal data. We utilize secure servers and encrypt sensitive information, including credit card details, using Secure Socket Layer (SSL) technology before transmission to our payment gateway providers' databases. Access to such systems is restricted to authorized personnel who are required to maintain confidentiality. After a transaction, sensitive personal information (such as credit card numbers, national identification numbers, or financial data) is not retained. However, while we strive to protect your information, we cannot guarantee absolute security or that your data will never be accessed, disclosed, altered, or destroyed in the event of a breach of our physical, technical, or managerial safeguards.

Governing Law

This Agreement and your use of our service shall be governed by the laws of Singapore, without regard to its conflict of law provisions. Your use of our service may also be subject to other applicable local, national, or international laws.

Acknowledgement of Consent

By utilizing our service, creating an account, or making any purchases, you explicitly acknowledge and consent to the terms outlined in this Privacy Policy.

External Website Links

This Privacy Policy is exclusively applicable to the Services provided by Examon AI. The Services may contain links to external websites that are not operated or controlled by Examon AI. We bear no responsibility for the content, accuracy, or opinions expressed on such websites, nor do we investigate, monitor, or verify their accuracy or completeness. Please be aware that when you follow a link from our Services to another website, this Privacy Policy ceases to be in effect. Your browsing activities and interactions on any other website, including thoseother website, including those accessible via links on our platform, are subject to that website's own rules and policies. These third-party websites may employ their own cookies or other methods to collect information about you.

Cookies

Examon AI utilizes "Cookies" to identify areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the content you see on our website and enhance your user experience. While most web browsers can be configured to disable Cookies, doing so may limit your ability to access certain functionalities on our website correctly or at all. We want to assure you that we never store Personally Identifiable Information in Cookies.

Data Security for Payment Information

With regard to any credit card or other payment processing details you provide to us, Examon AI is committed to storing this confidential information using the most secure methods available. We employ industry-standard encryption and security protocols to protect your sensitive financial data.

Privacy Policy for Minors

Examon AI's services are not directed at individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us immediately. In the event that we discover we have inadvertently collected Personal Data from anyone under the age of 13 without verification of parental consent, we will take prompt action to remove that information from our servers.

Amendments to Our Privacy Policy

Examon AI reserves the right to modify this privacy policy as needed. In the event of any changes, we will publish the updated policy on this page and revise the "Last Updated" date at the bottom of this document. We encourage users to review this policy periodically to stay informed about how we protect and manage your information.

Processing of External Content and User-Uploaded Materials

When you upload content or provide links to external websites, Examon AI processes this information to generate educational materials. Here's how we handle such content:

• Content Extraction: We extract text and images from uploaded files (PDFs, images, documents) and linked websites to create study materials.
• Image Re-hosting: Images from external websites may be downloaded and stored on our secure servers (Amazon S3) to ensure consistent availability and performance. These images are used solely to display diagrams and figures within your generated study materials.
• Source Attribution: When content is derived from external websites, we automatically include source attribution in the generated materials, linking back to the original source.
• Security Measures: We implement URL validation, content-type verification, and size limits to protect against malicious content. We do not process content from local networks, private IP addresses, or suspicious URLs.
• Data Retention: Uploaded content and extracted images are retained only as long as necessary to provide our services. You may request deletion of your content at any time.

We do not use extracted content for purposes other than providing our educational services to you. Examon AI does not sell, share, or distribute user-uploaded content or content extracted from external sources to third parties for marketing or commercial purposes.

Integration of Third-Party Services

Our platform may incorporate or provide access to third-party content, applications, or links to external websites or services (collectively referred to as "Third-Party Services").

Please note that Examon AI is not responsible for any aspect of these Third-Party Services, including but not limited to their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other characteristic. We expressly disclaim any liability or responsibility to you or any other individual or entity for any Third-Party Services.

These Third-Party Services and related links are provided solely for your convenience. Your access to and use of such services are entirely at your own discretion and risk, and are subject to the terms and conditions set forth by the respective third-party providers.

Data Collection Technologies

To enhance your experience and improve our services, Examon AI employs various data collection technologies:

1. Cookies

   We utilize Cookies to optimize the performance and functionality of our service. While these Cookies are not essential for basic use of our platform, they enable important features. For instance, without these Cookies, certain functionalities might become unavailable, or you might need to re-enter your login credentials each time you visit our service, as we would be unable to remember your previous login session.

2. Local Storage

   Also known as DOM storage, Local Storage provides web applications with methods for storing client-side data. This technology supports persistent data storage, similar to Cookies but with significantly enhanced capacity. Unlike Cookies, information stored in Local Storage is not transmitted in HTTP request headers.

3. Sessions

   We employ "Sessions" to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser. This helps us tailor your experience and improve our service based on your interaction with our platform.

These technologies are integral to providing a seamless, personalized experience on the Examon AI platform. They allow us to remember your preferences, optimize performance, and deliver content that is most relevant to your educational needs.

We do not sell the Personal Information of our users.

For further details regarding your rights, please reach out to our team.

Get in Touch

If you have any inquiries, we encourage you to contact us.

Email: support@examon.ai